I doubt it s option 2 the computer came with w 10 as the o s i had to upgrade my old laptop from w 8 1 to w 10 but not this one.
Factory reset dell laptop windows 10 not working.
How to solve f11 system recovery not working issue in windows 7 8 10.
Restore your operating system to factory settings.
When the most recent restore point does not resolve the issue or fails select the next older restore point.
How to factory reset windows 10.
This is not a dell factory image reset this process reinstalls windows 10 operating system removes all your personal files removes apps and drivers you installed removes any changes that are made to settings and removes any apps that dell installed.
Use installation media to restore or factory reset windows 10.
On a working computer go to the microsoft software download website.
Download the media creation tool and.
Boot your dell computer press ctrl f11 when the dell logo appears then follow the instructions to restore.
Here you can learn how to create recovery discs using your dell computer or how to download a dell factory image for your product.
Hopefully it ll work and fix the underlying issue leading to the need for a reset.
To reset a computer to factory settings using the windows 10 original image use these steps.
If your computer is set to first attempt to boot to another device this may cause issues with successfully booting to windows.
If your windows 10 machine isn t working as well as it should be it might be time to restore the computer to its out of the box settings.
I m going to try suggestion 1 later tonight just before i shut down for the night.
To repair or restore your operating system to its original factory image visit the dell windows backup media and recovery options page.
At the dell logo during restart tap the f2 key repeatedly until you see entering setup in the top right corner of.
If you use this option on a branded computer you may lose the ability to use the custom.
To reset your computer s bios to factory defaults perform the following steps.